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Customer Review for A-1 Self Storage La Mesa – Spring St.

customer service survey with excellent box checkedAt A-1 Self Storage we value your feedback! Our goal is to ensure we provide quality products and the level of superior customer service you deserve. Customer reviews help us ensure we’re offering the absolutely best experience possible.

Paul E. was referred to our A-1 Self Storage La Mesa – Spring Street facility by his son. We love referrals! Here the “A-1 Story” he shared with us:

“Our oldest son has rented a storage unit at this location for several years, so when the wife and I decided to prepare for home renovation a storage unit at the same La Mesa – Spring Street A-1 facility seemed a natural. We just walked into the office, and Fran and Lulu greeted us, explained the various options for our criteria, and rates. Then Lulu walked us to two units for our inspection, and to answer further questions. Both are very cheerful people who put customers at ease.

We were delighted with the unit that we adopted because of its size, proximity to drive up, and a monthly rate that was reasonable. We made two return trips the same day to store items from our house. The availability of the facility being so close to our house will help a lot not only getting ready for renovation, but also for access to items that we may need during the renovation.

We were impressed with the cleanliness of the facility, the various levels of security, and the sight of maintenance staff on site that day. When walking back to the main office, Lulu noticed that one light on a double-light fixture in a hallway was out since her last walk through that week; she made a note of it for maintenance right away. I noticed no other fixtures with burned out bulbs. In my job from which I recently retired, I was responsible for eleven buildings (one and two story) in a remote national forest location, so building maintenance is something on which I focus by nature.

Fan and Lulu take pride in their work, and believe in customer service. They are great ambassadors for A-1 Self Storage.”

Thank you so much for sharing your experience with us, Paul! It’s great to hear when we get it right.

Why do you use A-1 Self Storage? Is it the stellar staff, or the cleanliness of our store? Is the location hard to beat? Tell us your “A-1 Story” and if we post your submission on our blog, we’ll give you one month FREE rent!

Please submit your entry via email to: marketing@a1storage.com.

Note: One entry will be selected per month. Free rent limited to one month and on one storage unit only. Offer has no cash value and is non-refundable.

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