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Customer Review for A-1 Self Storage in Concord, CA

At A-1 Self Storage, we sincerely value your patronage and your thoughts. Our goal is to ensure we provide quality products and the high level of customer service you expect. We encourage our customers to provide feedback, so we may continue to provide the best experience possible.

When Barbara H. submitted her “A-1 Story” last month, we knew we had another winner! Here is the story she shared about her experience at A-1 Self Storage in Concord, CA:

” A-1’s attention to detail with respect to customer service is outstanding and was the most important factor in my decision to rent an A-1 unit.  Finding the right storage store was very important to me because that is where my possessions will be “living”.  After a rigorous comparison of four local storage facilities all within 5 minutes of each other, A-1 was the undisputable winner.  Customer service is top notch and provided by the most welcome, professional and efficient manager, Mark.  He was absolutely committed to my finding exactly the right size and affordable cost for my particular needs.  After completing the paperwork and purchasing a circular lock, Mark walked me to my new storage unit, watched while I practiced unlocking and unlocking the unit, showed me how to enter my code number at the gate, and assured me that he would be available for assistance should I need it.  One thing that really impressed me was the cleanliness of the entire property.  The nature of my work requires frequent visits to my storage unit and it is clear that the whole facility is very well maintained.  For interior units, the hallways are unobstructed and automatically and brightly lit by sensors.  There are also safety mechanisms that detect unauthorized entry.  Moreover, in addition to the convenience of elevators and flat dollies for transporting storage items, A-1 also will provide a free truck to unit renters when needed.  The main office of my local A-1 is immaculate and customer friendly with complementary pens, assorted candies, water cooler, and chairs as well as a very attractively displayed array of products for both moving and storage.  From my first inquiry by phone to my current frequent usage of my unit, the entire experience has been welcoming, convenient and completely stress free.  Based on my experience, I would not rent a unit anywhere other than A-1.”

Thank you so much for sharing your experience with us, Barbara !

Why do you use A-1 Self Storage? Is it the stellar staff, or the cleanliness of our store? Is the location hard to beat? Tell us your “A-1 Story” and if we post your submission on our blog, we’ll give you one month FREE rent!*

Please submit your entry via email to: marketing@a1storage.com.

*Note: One entry will be selected per month. Free rent limited to one month, and on one storage unit only. Offer has no cash value and is nonrefundable.

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